Technical support packages

Technical Support Packages	Regular Support	Premium Support	Scheduled Support	Immediate Support
Turnaround time	3-5 business days	1 business day	within 1 hour during scheduled timeframes	within 1 hour after signing the contract, during working hours
Available time slots	8 hours 16 hours 24 hours 32 hours 40 hours 80 hours Dedicated Team	8 hours 16 hours 24 hours 32 hours 40 hours 80 hours Dedicated Team	8 hours 16 hours 24 hours 32 hours 40 hours 80 hours Dedicated Team	4 hours 8 hours 16 hours 24 hours 32 hours 40 hours 80 hours Dedicated Team
Extra hours	N/A	N/A	N/A	Charged according to hourly rate of the selected time slot
Means of Communication	Email Bug-tracker	Email Bug-tracker Chat (by request) Video Conference (by request)	Email Bug-tracker Chat (during scheduled timeframes) Video Conference (during scheduled timeframes) Phone (during scheduled timeframes)	Email Bug-tracker Chat Video Conference Phone
Tariff	Upfront monthly fee	Upfront monthly fee	Upfront monthly fee	Upfront monthly fee
Hourly rate	Low	Moderate	High	Very High
Minimal Subscription Duration	1 month	1 month	1 month	1 month

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