Technical support packages

Technical Support Packages	Regular Support	Premium Support
Turnaround time	3-5 business days	within 1 business day
Available time slots	20 hours 40 hours 80 hours Dedicated Team	20 hours 40 hours 80 hours Dedicated Team
Extra hours	N/A	N/A
Means of Communication	Email Bug-tracker	Email Bug-tracker Chat (by request) Video Conference (by request)
Tariff	Upfront monthly fee	Upfront monthly fee
Hourly rate	Low	Moderate
Minimal Subscription Duration	1 month	1 month

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