Technical Support Packages | Regular Support | Premium Support | Scheduled Support | Immediate Support |
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Turnaround time | 3-5 business days | 1 business day | within 1 hour during scheduled timeframes | within 1 hour after signing the contract, during working hours |
Available time slots |
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Extra hours | N/A | N/A | N/A | Charged according to hourly rate of the selected time slot |
Means of Communication |
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Tariff | Upfront monthly fee | Upfront monthly fee | Upfront monthly fee | Upfront monthly fee |
Hourly rate | Low | Moderate | Moderate | High |
Minimal Subscription Duration | 1 month | 1 month | 1 month | 1 month |