Technical Support Packages Regular Support Premium Support Scheduled Support Immediate Support
Turnaround time 3-5 business days 1 business day within 1 hour during scheduled timeframes within 1 hour after signing the contract, during working hours
Available time slots
  • 4 hours
  • 8 hours
  • 16 hours
  • 24 hours
  • 32 hours
  • 40 hours
  • 80 hours
  • Dedicated Team
Extra hours N/A N/A N/A Charged according to hourly rate of the selected time slot
Means of Communication
  • Email
  • Bug-tracker
  • Email
  • Bug-tracker
  • Chat (by request)
  • Video Conference (by request)
  • Email
  • Bug-tracker
  • Chat (during scheduled timeframes)
  • Video Conference (during scheduled timeframes)
  • Phone (during scheduled timeframes)
  • Email
  • Bug-tracker
  • Chat
  • Video Conference
  • Phone
Tariff Upfront monthly fee Upfront monthly fee Upfront monthly fee Upfront monthly fee
Hourly rate Low Moderate High Very High
Minimal Subscription Duration 1 month 1 month 1 month 1 month
 
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